FAQ

How long will it take to fix my car?
To start, it depends on the amount and the severity of the damage. Other factors are the type of vehicle and availability of parts — the more common the car, the more likely the parts will be readily available. As cars have become more complex, it is more common now to uncover unseen damage during the repair process. This means added time to order parts and make repairs. We will always give you our best estimate of the time required when we write your estimate, and will keep you posted regularly during the repair process.

How do I pay for it?
You will be responsible for paying the deductible to the repair shop. This can be paid by cash, check or VISA/Mastercard on completion of the work. The insurance company is responsible for paying for the balance of the repairs. While it is the insurance company's responsibility to pay their share of the damage, it is the customer, or vehicle owner's ultimate responsibility to make sure all repair costs are paid. All work is performed for you, the customer, not your insurance company.
 

Can you match the paint on my car?
Paint matching has become a science in our business. Our computerized paint mixing system helps us achieve an accurate color match your car. We mix our own paint and blend the adjacent panels around the damaged section as necessary to insure color consistency. With today’s technology and our paint curing ovens, we duplicate your car’s factory finish in both color and durability. You won’t be able to tell the difference.

Do you ever use after-market parts instead of original parts?
By law, your insurance company is obligated to repair your car to its pre-accident condition. In some cases, they may request that we use after-market parts. If this becomes an issue, we’ll let you know. In general, usage of after-market parts is an issue between you and your insurance carrier. We will keep you informed if this situation comes up.

How is payment handled if someone else hits me?
In this case, you are considered the claimant and are entitled to restoration of your car to pre-accident condition. All you need to do is contact the driver’s insurance company and tell them where you intend to have your car repaired. In some cases, you may also be entitled to a rental car. You should not be required to pay for the repair of any damage inflicted at the time of the accident.
 

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CONFIDENCE COUNTS

5 Reasons to trust your collision repair to auto Body Expressions, Inc.

1  CONFIDENCE                We restore your vehicle and confidence.  You have come to a Dupont Assurance of Quality collision repair center.

2 SERVICE                     We treat each vehicle as if it were our own.

3 CREDENTIALS            We assure quality materials and workmanship, using only Dupont quality paint systems and technicians professionally trained in their use.

4 COMMITMENT             We stand behind the quality of our work with a warranty backed by our shop and Dupont.

5 SATISFACTION            If your not satisfied, we're not satisfied.

? ANY QUESTIONS      Feel free to ask us anything about your collision repair - we'll be happy to discuss it with you.  We want you to have all the information you need to feel confident in our ability to deliver the results you expect.